ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (cont.)

August 3rd, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook. There are many voice mail features you can utilize from your Outlook. In this week’s ShoreTel tip, we will assess the following voice mail integration features:

  • Replying to a Voice Mail
  • Creating a New Voice Mail

Replying to a Voice Mail

Using Outlook, you can reply to a voice message by voice mail or telephone call.

NOTE: You can only reply to voice mails sent by users of ShoreTel Communicator.

Replying by voice mail

  1. From the Outlook Inbox, select the voice mail you want to reply to, and click Reply or Reply to All. If the ShoreTel Voice Mail form is already open for the voice mail to which you want to reply, select the ShoreTel Voice Mail tab and then click Reply or Reply All. image07
  2. In the resulting window, use the To field to add or remove recipients, and the Subject field to change the subject of the new voice mail.
  3. To include the original voice mail with your response, click Include Original. If the message requires immediate attention, click Urgent. You can also click Private and Return Receipt to indicate if the voice message is of a private nature and if you want notification that the recipient has listened to the message. Voice mails marked private cannot be forwarded to another party.
  4. Click the Record button and speak into your telephone to record your message.
  5. Click the Stop button when you have finished recording.
  6. Use the Play/Pause button and the cursor to review the message.
  7. When you are ready to send your recorded message, click Send.
  8. image06

Replying with a telephone call

  1. From the Outlook Inbox, double-click on the voice mail you want to reply to.
  2. In the ShoreTel Voice Mail form > ShoreTel Voice Mail tab, click Contact Sender. image10 The call is placed and details on the call are displayed in the Active Area of ShoreTel Communicator.

Creating a New Voice Mail

Using Outlook, you can create a new voice mail. The process differs slightly depending on whether you are using Microsoft Outlook 2007 or Microsoft Outlook 2010.

(For Outlook 2007) – From the File menu, choose New > Choose Form.


(For Outlook 2010) – From the Home tab, click New Items > Custom Forms > ShoreTel Voicemail Form.


In the Choose Form dialog box, select ShoreTel Voice Mail Form and click Open.


Use the ShoreTel Voice Mail form to compose and send the voice mail. Thank you for reading your ShoreTel Tip. Have a great week!

Posted in: BTI, ShoreTel


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