ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (conclusion)

August 17th, 2016 by admin

This series concludes with two more features you can utilize with your ShoreTel Communicator, integrating your voice mail with Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features:

  • Deleting a voice mail
  • Moving a voice mail into another folder

Deleting a Voice Mail

You can delete a voice mail from within Outlook.
  • From the Outlook Inbox, select the voice mail you want to delete, right click and select Delete.
image16 If the ShoreTel Voice Mail form is already open for the voice mail you want to delete, from the ShoreTel Voice Mail tab click Delete. image17

The voice mail is moved into the Outlook Deleted Items folder. The voice mail remains in the Deleted Items folder until 2:00 am (server) time, when ShoreTel removes messages that are at least 6 hours old. Voice messages less than six hours old remain in the Deleted Items folder until 2:00 a.m. the next day. Messages removed from the system cannot be recovered. You can restore messages in the Deleted Items folder by moving them back to the Inbox folder, after which they are safe from daily maintenance deletion.

Moving a Voice Mail

Just like with email, you can move a voice mail to another Outlook folder. However, when a voice mail is moved into a folder, the original voice mail remains in the Inbox and an email item is created in the folder with a copy of the voice mail attached as a WAV file.

  • From the Outlook Inbox, select the voice mail you want to move and drag it into another folder.

Posted in: BTI, Tip of the Week, ShoreTel


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